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Self-service tools

For account-related issues, self-service tools are available 24×7. These tools are the easiest way to overcome NCMC network account locks or password changes.

NCMC’s IT Helpdesk provides support for the college’s information technology systems and services. Support is available via phone and email. Please note our hours of operation below.

Additionally, NCMC partners with D2L End User Support to provide 24×7 help for Brightspace, NCMC’s learning management system (LMS).

SELF-SERVICE NETWORK ACCOUNT TOOLS:

For account lock-outs or the need to reset a password, the following tools are available 24×7.

Student Network Accounts:

Faculty/Staff Accounts:

NCMC IT HELPDESK

Normal Business Hours
Mon-Thurs: 8:00am-6:30pm
Fri: 8:00am-4:30pm

Summer Hours
Mon-Thurs: 8:00am-4:30pm
Fri: Closed

College Holiday Hours
The NCMC IT Helpdesk is closed on college holidays. For a list of college holidays see the NCMC Academic Calendar.

How To Contact NCMC IT Helpdesk

Be sure emails include:

  • A summary of the problem in the email subject;
  • Enough information in the email body to allow IT Services staff to investigate the issue (for example: Brightspace troubleshooting usually requires CourseID and assignment title);
  • Any relevant attachments (for example: screenshots of errors).

Additional Recommendations:

  • NEVER SHARE PASSWORDS VIA EMAIL.
  • Include your NCMC Username.
  • For network connectivity problems, include the device’s Mac Address which can be located in the devices network settings. (for example: PlayStation, Smart TV, etc.)
  • Users having issues with our Self-Service Network Account Tools will need to contact the IT Helpdesk by phone.  Self-Service issues will NOT be handled through email.

Note: If your call or email is received outside of business hours, IT Services will respond when we return to the office.

D2L END USER SUPPORT (BRIGHTSPACE LMS ONLY)

24×7 support is available for Brightspace Learning Management System (LMS). Use the following steps to engage a Brightspace support expert.

  1. Navigate to: ncmc.brightspace.com
  2. For automated knowledge base help:
    1. Click the “Get Help” button in the lower-right corner of the Brightspace window.
      Get Help
  3. To chat with a member of the Brightspace End User Support Team:
    1. Click Find Answers Here in the middle of the D2LEndUserSupport Widget on the NCMC Brightspace home page (scroll down if necessary)
      End User Support
    2. Click the orange Chat With Support tab in the lower right corner of the screen:
      Chat Support
    3. Fill out the quick content information form, and click start chatting:
      Start Chat