Why Duo


Password protection helps secure your account information and keep sensitive data out of the hands of potential cyber criminals. Unfortunately, no matter how strong your password, it is still possible for hackers to gain access to your accounts and sensitive data. By requiring a second identity verification factor, two-factor authentication adds an extra layer of security to your accounts and helps protect the College’s data.


Enrollment emails are coming to your NCMC inbox! Use the link in your enrollment email to register your phone number and install the DUO Mobile application on your phone.

For more details, review the DUO Enrollment Guide

Have questions about two-factor authentication or need technology support?

How To Contact NCMC IT Helpdesk

Normal Business Hours
Mon-Thurs: 8:00am-6:30pm
Fri: 8:00am-4:30pm
Summer Hours
Mon-Thurs: 8:00am-4:30pm
Fri: Closed
College Holiday Hours

The NCMC IT Helpdesk is closed on college holidays. For a list of college holidays see the NCMC Academic Calendar.

Be sure emails include:
  • A summary of the problem in the email subject;
  • Enough information in the email body to allow IT Services staff to investigate the issue (for example: Brightspace troubleshooting usually requires CourseID and assignment title);
  • Any relevant attachments (for example: screenshots of errors).
Note: If your call or email is received outside of business hours, IT Services will respond when we return to the office.